Refund policy

Need To Return your item Not loving the item? No problem. If you wish to exchange or return your item(s) for a refund please ensure we receive your order back within 7 days. A refund will be made by the original method of payment The item must be unworn and in it’s original condition with all tags attached Any Item that is soiled /damaged (including excessive odour of perfume or smoke and makeup/ deodrant marks) will not be refunded and will be sent back to customer OUR STORES CANNOT ACCEPT ANY ONLINE PURCHASE RETURNS We do not cover your return shipping costs back to us. Should you require an exchange, please note this on your returns form. We offer an exchange within 14 days. Delivery charge will need to be paid for replacement item if exchanging. Items recieved after this time frame will be resent back to the customer If the product received by you is damaged or faulty you should let us know within 3 days of receiving your item. Please Allow 2-3 days for Accounts to process your refund. Your refund is minus original €5.99 shipping costs Please obtain a copy of proof of postage just in case your order is delayed or lost on the way back to Us. Failure to do so may result in us not being able to process your return Please remember the safe return of the item to us is your responsibility ALL ONLINE RETURNS MUST BE SENT BACK TO OUR ONLINE SALES DEPOT. Suzsa Online Sales Department Mc Curtain Street Fermoy Co Cork P61XE39 ONLINE PURCHASES CANNOT BE RETURNED OR EXCHANGED IN OUR STORES Shipping Postage within Ireland is €5.99 Ireland:All packages within Ireland are delivered via courier . Please allow 1-3 days for delivery *On occasion orders may not arrive within this timeline due to external delivery factors